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I work for a provider and part of my job is calling BCBS to confirm eligibility and benefits for patients. I absolutely need to speak to a real person when I call, not just an automated voice message. I have very specific questions about a patients plan that an automated voice can't do.
I constantly have issues with getting ahold of a real person however. When I ask for a person to the automated voice, I am told "Transfer to a representative is not allowed"
So what am I supposed to do? I try everything I can to get a hold of someone and get nothing every single time. I need a direct line to someone or advice on how to get around the voice automated message. Please help.
Hello, I'm responding to you on your private message. ~ HC
I have also been trying. I’ve spent over three hours on hold over the last week and still have no answers for this individual. I’m losing money and am embarrassed.
I also cannot reach a representative. I must speak to someone regarding a change in payment for a member's claims, but cannot receive information without an actual human. Can you please contact me with your private message like the others on this page?
Hello, If you could send us a private message, I can have someone give you a call. ~ HC
Can I also please receive a call back? We have been calling every day, spending 3 hours on the phone trying to get someone. We are needing information ASAP in order to help our daily patients.
Hello, I'm sorry to hear this. If you could send us a private message, I can have provider services give you a call. ~ HC
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