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Q. How do I change my PCP or Medical Group?
A. If you have an HMO plan you can change your medical group (MG) or primary care provider (PCP) online on your Blue Access for Members account.
To change your PCP or medical group (HMO members only) you will want to sign in to your account and click on the Doctors and Hospitals tab. Here you can use our Provider Finder to find provider options in your area and, once you’re ready to make your selection, you can click the Change MG or Change PCP option and follow the prompts to select your new provider. After you’ve completed this process we’ll update our files and send you a new identification card reflecting this change.
If you have any questions about changing your PCP or medical group or need any assistance making the change you can contact our customer service department at the number on the back of your identification card or through the Message Center on Blue Access.
If you’re on an HMO plan take a moment to check your Blue Access for Members account to make sure your PCP or medical group designation is up-to-date with your current provider.
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