Get answers to frequently asked questions.
Get answers to frequently asked questions.
Need information about how to contact provider services for questions about member benefits or claims.
I'm having the same problem. Can the contact team please connect me
Hello, I'm sorry to hear this. If you could send us a private message, I can have someone help you with this. ~ HC
When Im following the prompts to get assigned a PCP, the phone number dial tones!! What is going on?? I've been trying to reach someone for a month now, I see the phone number hasnt changed, is the extension/transfer system just not updated or what??
Hello, We have responded to your private message. ~ KW
Having the same issue of not being allowed the option to connect with an actual representative/customer service person on the provider line. Can the Connect Team please contact me?
Hello, I do not have that information. If you would like to send us a private message, I can have someone from provider services give you a call about this. ~ HC
Please provide a fax number for medical records from provider.
You can send us a private message by clicking on the blue Private Message box to the right of this message. ~ HC
At what address can I email you a private message?
Hello, Unfortunately I do not have access to this information. However, if you could send us a private message, I can have someone from provider services call you about this. ~ HC
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