Provider Services Contact

The automated voice system is extremely frustrating and unhelpful. I have checked Availity, used the automated system, and have now spent over an hour on the phone to speak with any real person. This is still unresolved. This is not the first time I have run into this issue with BCBS IL. Based on the other similar posts on this group it is clearly not unique to me either. Please fix your system. It seems terribly unfair to penalize patients and providers with denials when we are trying to do our due diligence and verify benefits before services are performed. Definitely not fair or best practices. 

Hello, I'm responding to you on your private message. ~ HC

I cannot see Dr. Carolyn Montford on the bcbsil website

Hello, I'm responding to you on your private message. ~ HC

I am having the same issue I was on hold for almost 30 minutes and as soon as what I think I heard that someone picked up I got hung up on! I have an important payment/claim issue that needs to be resolved.

Hi Sara, I'm responding to you on your private message. ~ HC

I'm having the same problem. Can the contact team please connect me

Hello, I'm sorry to hear this. If you could send us a private message, I can have someone help you with this. ~ HC

When Im following the prompts to get assigned a PCP, the phone number dial tones!! What is going on?? I've been trying to reach someone for a month now, I see the phone number hasnt changed, is the extension/transfer system just not updated or what??

Hello, We have responded to your private message.  ~ KW