Blue Access for Members Hotline

Blue Access for MembersSM (BAMSM) has features to help you make the most of your health benefits! Our secure member portal lets you: 

  • Check the status of your claim and claim history
  • Confirm the family members who are covered under your plan
  • View and print an  Explanation of Benefits (EOB) statement for claims within the last 18 months
  • Find a doctor or hospital in your plan’s network
  • Set your email and text alert preferences for notifications
  • Request a new or replacement member ID card, or print a temporary one

If you have trouble with sign up or log in, we can help.

Have a technical question?
If you can’t register or log in to Blue Access for Members, call:

  • The phone number on your BCBSIL member ID card
  • The Blue Access® Internet Help Desk at 888-706-0583

Representatives are available 24 hours a day, 7 days a week.

Need to know more about your benefits or a claim?
If you have questions about the information in your Blue Access for Members account, such as benefits or claims information, you can:

  • Call the Customer Service number on your member ID card
  • Send us a private message through the BAM “Message Center”
  • Use the private message feature on Connect Community or Facebook leaving site icon
  • Talk with us via Web Chat

Have other questions?
Here are some resources to help you navigate other popular areas of interest.

Originally published 7/20/2015; Revised 2016, 2017, 2018, 2020, 2023

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