Connect Community

Know Where to Go When Minutes Count, or Anytime

BCBSIL Connect Team February 9, 2026

It’s important to know where to go when you need care. Sometimes the choice is clear. If you’re having signs of a heart attack or stroke, it’s best to go to an emergency room (ER). But what if you have a sore throat? Or an upset sto...
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What’s In Your Benefit Book?

BCBSIL Connect Team February 9, 2026

This article is intended for members enrolled in an individual health insurance plan. In some of the emails, letters and other communications you get from us, you may notice the phrase, “See your Benefit Book for details.” That’s be...
- 5914 Views
Why Verifying Your Identity Is Worth Your Time

BCBSIL Connect Team January 29, 2026

Any time you call us with questions about your account or benefits, our automated system asks you to enter your name and member ID before routing your call. That may be frustrating at the time, especially if you need to call more than once. But takin...
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Self-Management Programs: Quitting Tobacco and Staying Tobacco Free

BCBSIL Connect Team January 16, 2026

When you're ready to quit tobacco, you boost your chance for success. When that day comes, we’re here to help you stay strong. The Well onTarget® portal provides self-help programs, tips and tools to help you break free from tobacco. The di...
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Find Out If You Have a Copay Before You Go to the Doctor

BCBSIL Connect Team January 5, 2026

Before visiting your health care provider, check to see if you’ll need to make a copay. You can find out your copay amount by looking at your member ID card or checking your benefit booklet or health plan contract. You can also log in to y...
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How to Check Your Drug Coverage

BCBSIL Connect Team January 5, 2026

When your doctor says you need a prescription drug, one of your first thoughts may be, “How much will it cost me?” It’s an important thing to know, and there are several ways to find out. You might think about checking with your do...
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Work with Your Doctor to Make Sure Your Care Is Covered

BCBSIL Connect Team January 5, 2026

Staying healthy is easier when you understand the ins and outs of your health care plan. Some types of care and treatment require approval before you get care. That is called prior authorization. With prior authorization, your doctors send informati...
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Your Prescription Wasn’t Covered. Here’s What You and Your Doctor Can Do

BCBSIL Connect Team December 22, 2025

You need a new drug and find your prescription isn’t covered. Or you’ve taken a drug in the past and find it’s no longer covered. Find out why meds may not be covered, and what you can do next. Health plans cover a wide range of med...
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What You Need to Know About Subrogation

BCBSIL Connect Team December 12, 2025

Blue Cross and Blue Shield of Illinois is always on the lookout for ways to help control the rising costs of health care. It’s important that we do this for our members — and our company. So, from time to time, we may look a little bit mo...
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Insurance Basics: Where Can I Find That?

BCBSIL Connect Team December 3, 2025

There are many ways you can get information from us. We offer options to suit a variety of communication preferences. Our Website Visit bcbsil.com for information about all we have to offer: If you’re shopping for insurance, you can visit the ....
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Jumpstart Your Wellness: Review Your Benefits

BCBSIL Connect Team December 3, 2025

It’s another new year, another chance to start fresh. But if grand New Year’s resolutions aren’t your style, there is one easy way to keep on top of your health: Brush up on the benefits that come with your health plan. It’s a...
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Keep Your Member ID Card Close

BCBSIL Connect Team December 3, 2025

Your member ID card has the information you’ll need when you get care or fill a prescription. You can use a physical card or use a digital copy with the BCBSIL App. You can even add it to your phone’s wallet if you have an iOS device. Wh...
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Who Makes Decisions About My Health Care?

BCBSIL Connect Team December 3, 2025

This article is intended for HMO members enrolled in an employer health insurance plan. Blue Cross and Blue Shield of Illinois provides coverage for your health care. But you and your doctor are in the best position to make decisions about treatment...
- 9754 Views
We Use a Variety of Methods to Get You the Information You Need

BCBSIL Connect Team November 7, 2025

Blue Cross and Blue Shield of Illinois (BCBSIL) uses several methods to send information to keep you informed about your health care. BCBSIL may provide information by: Email. Phone. Messages to your mobile device. Mail: We will mail materials to...
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Enrolled for 2026? Here’s What to Expect Next

BCBSIL Connect Team November 7, 2025

When you enrolled in your 2026 Blue Cross and Blue Shield of Illinois health plan, you started a chain reaction.* We have been hard at work for several months preparing a journey just for you. Welcome Communications First, if you chose electronic...
- 30852 Views